Refund Policy

At Nightshade & Nectar, we want every order to arrive fresh, accurate, and delightful. This Refund Policy explains how we handle returns, replacements, and order issues to ensure a fair and transparent experience.

1. Eligibility for Refunds & Replacements

Because many of our products are perishable, we cannot accept returns on opened or consumed items. However, we will gladly offer a refund or replacement if:

• Your order arrives damaged

• You receive the wrong item

• Your package is lost in transit

• There is a quality issue with your product

To qualify, please contact us within 1 day of delivery with your order number and photos (if applicable).

2. Non‑Refundable Items

We cannot issue refunds for:

• Perishable items that have been opened or partially consumed

• Orders reported outside the refund window

• Packages delayed due to carrier issues, weather, or incorrect addresses

• Items purchased on final sale (if applicable)

 

3. Order Cancellations

Orders may be canceled within 4 hours of purchase as long as they have not begun processing. Once an order enters production or ships, it cannot be canceled.

 

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us at [Insert Email] with:

• Your order number

• A description of the issue

• Photos of the product and packaging

We will review your request and offer a replacement or refund as appropriate.

5. Lost or Missing Packages

If tracking shows your package as lost or undelivered, contact us and we will work with the carrier to resolve the issue. After verification, we may issue a replacement or refund.

6. Refund Processing

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
 

7. Contact Us

If you have questions or need help with a refund request, reach out to us at:
Email: brandon@nightshadeandnectar.com